Effective Date: 25 Sep 2024

At Artistic Monotone, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines our shipping practices, including worldwide shipping, delivery times, and important information regarding customs fees for international shipments.

By placing an order with us, you agree to the terms outlined in this Shipping and Delivery Policy.

1. Shipping Locations

We are proud to offer worldwide shipping to most countries and regions. Please note that shipping availability and delivery times may vary depending on your location.

2. Shipping Times

We strive to process and ship your order as quickly as possible. Once your order is processed, you will receive a shipping confirmation email with tracking details. Sometimes due to free shipping and low-cost products, tracking may not be available.

Estimated shipping times are as follows:

• Domestic Shipping (within Australia): 3-7 business days.
• International Shipping: 7-21 business days

Please note that delivery times may vary depending on the shipping destination, customs processing times, and unforeseen delays.

3. Multiple Packages

Depending on the size and nature of your order, your items may be shipped in multiple packages. These packages may arrive at different times. By purchasing from us, you consent that one or more packages may be shipped to you from overseas locations.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight of your order. We may offer free or discounted shipping promotions from time to time, which will be clearly stated on our Website.

5. Customs, Duties, and Taxes

For international orders, please be aware that your order may be subject to customs duties, taxes, and fees upon arrival in your destination country. These charges vary depending on the destination country and the value of your order.

• Customs Fees and Import Taxes: You, the customer, are responsible for any customs duties, taxes, and import fees levied by your country upon the arrival of the package(s). These fees are not included in the purchase price or shipping cost paid at checkout.
• Customs Clearance Delays: Please note that customs clearance procedures may cause delays in delivery beyond our control. We cannot predict the exact time customs authorities in your country will take to process your package(s).

6. Consent to International Shipments

By purchasing from our Website, you acknowledge and consent to the following:

• One or more packages may be shipped to you from overseas.
• Your order may be subject to customs fees, duties, or taxes upon arrival in your country.
• You are responsible for any customs fees or taxes imposed by your country’s customs authority.

7. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number(s). You can use this number to track your package(s) on the carrier’s website. Please allow 24-48 hours for the tracking information to update.

8. Shipping Delays

While we strive to meet our estimated shipping times, unforeseen delays may occur. These delays may be caused by factors such as weather conditions, customs clearance issues, or other factors beyond our control. We are not responsible for any delays caused by the shipping carrier or customs authorities.

9. Missing or Lost Packages

If your package is lost or missing, please contact us, and we will assist you in resolving the issue. However, once the package has been handed over to the shipping carrier, Artistic Monotone is not liable for any lost or stolen items.

10. Changes to This Policy

We reserve the right to update or modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about your shipment or our shipping policies, please contact us at:

Artistic Monotone
support@artisticmonotone.com